You can be the most careful person in the world, but hail happens. If you did not park your car under a carport or in the garage, the first thing to do next day after inspecting your vehicle is to call your insurance company and file a hail claim as we suggested in our last article. Next, you have pick a body shop and this is the heart of this article because it can be tricky. What is the difference between a good paintless dent repair (PDR) shop and a bad one? In this article I provide a framework to identify the body shops that are more likely to meet your expectations so that you can make better decisions for your car. Research that I have done suggest that a great customer experience stems from customer service and technical expertise.
Screening through customer service
Customer service is the first thing to look at when you choose your body shop. If you contact one particular body shop because a friend referred them to you, ask how the customer service was and check online reviews to see if the average feedback is good. The reason why you want to look at the average is because it is impossible to please everybody. Every company has few bad reviews and it is normal. One bad review is not enough to decide not to go for one particular company. However, if you observe a recurring criticism then this is a red flag. Here are some questions that you can use to assess the body shop’s customer service:
-Does the body shop offer free hail damage estimate?
-Does the body shop know how long the repairs will take?
-Does the body shop offer warranty on repairs?
If the answer to each of these questions is “yes”, then you can proceed to the technical test.
Screening through technical expertise
Paintless dent repair Sydney is very technical, as a result, you cannot become a PDR technician overnight. You learn as you go, so in the beginning, obviously you’re going to make some mistakes. Does the customer care about that though? Will the customer deploy empathy because the technician is a beginner? No. Why? Because he/she paid for a service and expect the best outcome. Yet, you would be surprised to learn that some body shops hire beginners because they don’t have the capital or the brand power to attract experienced technicians. Guess who will pay the price ultimately? Hence the necessity to do your due diligence with the technical test. It does not take long: all you need to do is to go on the body shop’s website and look at their technicians’ years of experience. Usually PDR shops with experienced technicians disclose this information. Keep in mind that a good PDR technician has at least 7 years of experience.
Equipped with the customer service screening and the technical expertise screening results, you can safely choose a body shop that will meet your expectations.
Mobile Dent Removal Sydney specializes in restoring dents & hail damaged cars/trucks to pristine condition.